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💰 Refund & Reversal

Refund Policy

Our refund policy governs failed transactions, erroneous debits, and commission disputes. All refunds are processed in accordance with RBI guidelines and NPCI regulations.

📅 Effective: January 1, 2026 🏦 RBI/NPCI Compliant ⏱️ Reversal: 3–7 Working Days
01 — Overview

Refund Policy Overview

Classy Construction processes thousands of financial transactions daily. Our refund policy ensures fair treatment of all failed, erroneous, or disputed transactions in compliance with RBI guidelines, NPCI regulations, and applicable consumer protection laws in India.

Due to the nature of digital financial services, most transactions are irreversible once processed successfully. Refunds are applicable only in specific scenarios as outlined in this policy.

Key Principle: If a transaction fails and your account has been debited, the amount will be automatically reversed within 3–7 working days. For non-reversed amounts, raise a complaint within 48 hours.
02 — Failed Transactions

Failed Transaction Reversals

A transaction is considered "failed" when:

  • The beneficiary's account is not credited despite the sender being debited
  • A technical timeout occurs during processing
  • The transaction remains in "pending" status for more than 2 hours
  • NPCI/bank network issues cause an incomplete transaction

Automatic Reversal

For most failed transactions, the debited amount is automatically reversed to your wallet or originating account within 1–3 working days as per NPCI T+3 reversal guidelines. You will receive an SMS/notification upon reversal.

Manual Reversal

If the amount is not automatically reversed within 3 working days, raise a complaint through our support channel. Manual reversals are completed within 5–7 working days from the complaint date.

✅ Auto-reversal applies to: Payout failures, DMT failures, AEPS transaction errors, BBPS payment failures, and recharge failures where the service was not delivered.
03 — Eligible Refunds

Eligible Refund Scenarios

Refunds or reversals are applicable in the following situations:

  • Technical Failure: Transaction failed due to server error, network timeout, or system downtime on our end
  • Double Debit: Account debited twice for a single transaction
  • Incorrect Beneficiary: Funds transferred to an incorrect account due to a system error (not user error)
  • Service Not Delivered: Payment made for BBPS/recharge but the bill was not paid or recharge not credited
  • PAN Service Failure: PAN card application fee charged but application not submitted to NSDL/UTITSL
  • Excess Deduction: More fees/charges deducted than the applicable rate
04 — Non-Refundable

Non-Refundable Cases

❌ Refunds are NOT applicable for: Successfully completed transactions where the beneficiary received funds, incorrect beneficiary details entered by the user, change of mind after a successful transaction, or commission already credited.

The following are explicitly non-refundable:

  • Transactions successfully processed and funds credited to the correct beneficiary
  • Errors made by the agent/partner while entering beneficiary details
  • AEPS/MATM cash dispensed transactions (cash once dispensed is non-reversible)
  • Complaints raised after 30 days from the transaction date
  • Chargebacks initiated fraudulently or without valid grounds
  • Commissions or incentives once credited and withdrawn
  • Platform subscription fees or onboarding charges
  • Losses due to network unavailability on the user's side
05 — Process

How to Raise a Refund Request

  1. Report the issue within 48 hours of the failed/erroneous transaction
  2. Contact support via WhatsApp, phone, or email with the following details:
    • Transaction ID / Reference Number
    • Transaction date and time
    • Amount and service type
    • Beneficiary details (for DMT/Payout)
    • Screenshot of the transaction error (if available)
  3. Our team will investigate and respond within 24–48 hours
  4. Upon confirmation of eligibility, refund will be processed within the applicable timeline
  5. You will receive confirmation via SMS/email upon refund completion
Important: Refund requests without a valid Transaction ID cannot be processed. Always note your Transaction Reference Number at the time of each transaction.
06 — Timeline

Refund Timelines

Day 0
Transaction Fails
Failed transaction recorded. Auto-reversal process initiated by NPCI/banking network.
Day 1–3
Auto-Reversal Window
Most failed transactions are automatically reversed within T+3 working days as per NPCI guidelines.
Day 3–5
Raise Complaint (if not reversed)
If amount not reversed, contact our support team with Transaction ID. Complaint is logged and investigation begins.
Day 5–7
Manual Processing
Our team coordinates with banking partners and NPCI for manual reversal. You receive status updates.
Day 7–10
Refund Credited
Reversed amount credited to your wallet or originating bank account. Confirmation sent via SMS/email.
Day 30
Claim Expiry
Refund claims not raised within 30 days of the transaction date will not be entertained.
07 — Commission

Commission Disputes

If you believe your commission has been incorrectly calculated or not credited:

  • Commission disputes must be raised within 7 days of the statement/settlement date
  • Provide the Transaction ID, expected commission rate, and amount credited
  • Our team will review within 3–5 working days
  • If an error is confirmed, the correct commission will be credited within 2 working days of resolution

Commission rates are as agreed during onboarding. Any revision in commission structure will be communicated at least 7 days in advance.

08 — Disputes

Dispute Resolution

If you are dissatisfied with our refund decision, you may escalate via the following channels:

  1. Level 1: Contact customer support via WhatsApp or email
  2. Level 2: Email grievance@classyconstruction.in with "Escalation" in subject
  3. Level 3: Write to our Grievance Officer at our registered address
  4. External: File a complaint with the Banking Ombudsman under RBI guidelines

All disputes are resolved within 30 working days as per RBI's grievance redressal guidelines. We are committed to fair and transparent resolution.

09 — Contact

Contact for Refund Support

For refund requests, failed transaction reports, or commission disputes:

Classy Construction Financial Services
128/85U, Kabeer Nagar, Naubasta,
Kanpur, Uttar Pradesh – 208021

WhatsApp/Phone: Available 24×7
Email: support@classyconstruction.in
Grievance: grievance@classyconstruction.in
GST: 09RDVPK5320N1ZF